Sedap Jam – Terms of Service (South Africa)

Last updated: 22 February 2025

Welcome to Sedap Jam! By using our website, purchasing our products, or engaging with us in any way, you agree to the following Terms of Service. These terms are governed by South African law. Please read them carefully.

1. General Terms

1.1 These Terms of Service govern your use of our website, products, and services in South Africa.

1.2 By purchasing from Sedap, you confirm that you are at least 18 years old or have parental/guardian consent.

1.3 We reserve the right to update or modify these terms at any time.

2. Product Information & Availability

2.1 We strive to provide accurate descriptions and pricing, but errors may occur. We reserve the right to correct them.

2.2 Our jams are crafted in small batches, and availability may vary based on seasonality and supply.

2.3 All ingredients are locally sourced where possible, ensuring fresh, high-quality products.

3. Orders & Payments

3.1 Orders are processed through our website, social media, or direct contact.

3.2 Prices are listed in South African Rand (ZAR) and include VAT where applicable.

3.3 Payments must be made via EFT, credit/debit card, or other approved payment methods before order dispatch.

3.4 We reserve the right to cancel orders due to fraud concerns or stock shortages.

4. Shipping & Delivery

4.1 We deliver nationwide within South Africa via trusted courier services.

4.2 Standard delivery time is 3–7 business days, depending on location.

4.3 Shipping fees are calculated at checkout and vary based on location and order size.

4.4 We are not responsible for delays caused by third-party couriers but will assist in tracking your order.

5. Returns, Refunds & Exchanges

5.1 Due to the perishable nature of our products, we do not accept returns on opened jars.

5.2 If you receive a damaged, defective, or incorrect product, please notify us within 7 days for a replacement or refund.

5.3 Refunds are processed within 7–14 business days and may be subject to bank processing times.

5.4 We do not offer refunds for personal taste preferences or incorrect storage after delivery.

6. Quality & Safety

6.1 All Sedap products are made under strict hygiene standards and comply with South African food safety regulations.

6.2 Ingredients are clearly listed on labels, and we encourage customers to check for allergens before purchase.

6.3 Sedap is not liable for allergic reactions—please read ingredient information carefully.

7. Intellectual Property

7.1 The Sedap brand, logo, images, and website content are the intellectual property of Sedap Jam and may not be copied, used, or reproduced without permission.

8. Limitation of Liability

8.1 Sedap is not responsible for any direct or indirect damages resulting from the use of our products.

8.2 While we take care in packaging and shipping, we do not guarantee that products will arrive in perfect condition due to third-party handling.

9. Governing Law & Disputes

9.1 These Terms of Service are governed by South African law.

9.2 Any disputes arising will be settled under South African consumer protection laws.

9.3 If you have a complaint, please contact us first so we can resolve it amicably.

10. Contact Us

For any questions or concerns, reach out to us:

📍 Location: V&A Waterfront, Cape Town, South Africa

📧 Email: hello@sedap.co.za

📞 Phone: +27 73 226 4947

📱 Instagram & Facebook: @sedapjam

By purchasing from Sedap Jam, you acknowledge and agree to these terms. Thank you for supporting locally made, artisanal jam! 🍓✨